Veterinary Emergency + Critical Care is a unique veterinary hospital. There are fewer than 30 hospitals like us in the country. Because we are open and staffed 24 hours a day and provide specialized services in addition to emergency services, our fees for the care given and procedures performed may be higher than a normal veterinary visit.
We understand. That’s why we make sure you are given an estimate during your initial visit. When you are dealing with a sick or injured pet, the last thing you need is a surprise on your vet bill.
A deposit equal to the low end of the estimate is required for pets needing hospitalization. As we gather diagnostic information and assess response to treatment, we may find that your pet requires additional hospitalization and care. Our policy is to call the owners of all hospitalized patients once a day to inform them of the current charges. Estimates are updated when the charges start to exceed the high end of the initial estimate. We encourage you to ask questions so that you feel comfortable.
Pet owners may ask us for estimates to treat and diagnose their pet over the phone. Please understand that we are unable to give you an accurate estimate without first examining your pet at our facility. We feel that one of the most valuable services we can offer to you is the initial consultation with one of our veterinarians. The doctor will review the history with you, look over any prior medical records including laboratory work and radiographs, perform a complete physical examination and sometimes even consult with other specialists in the hospital. During the consultation we also want to determine your wishes and goals. We believe that this process is the best way to give you the most accurate information about your pets medical condition, the prognosis, options for care, and the costs associated with treatment.
Complete payment is due when your pet is discharged. We accept MasterCard, Visa, Discover, and personal checks. If none of those methods are preferable, we offer third party financing through Care Credit. With Care Credit VE+CC offers 6 months deferred interest on charges over $200 or, 12 and 24 months fixed rate interest on charges over $1000. If you are interested in this option please visit their website at www.CareCredit.com to fill out an application.